Essays & reading
The notebook.
Ideas on product, technology, and the things I’m reading along the way.
Product thinking
What’s Your Favourite Product? Why I Keep Coming Back to Fable
A product interview question that rewards genuine curiosity. Here’s what using Fable taught me about reading habits, personal libraries, and a more thoughtful AI-assisted review journey.
Oct 5, 20267 MIN↗
AI & product
AI Can Close a Support Ticket. That Doesn’t Mean It Solved the Problem.
A support interaction can be complete while the customer is still stuck. We should measure AI support by the problems it resolves, not the tickets it closes.
Sep 28, 20268 MIN↗